ExitGame - Terms & conditions

Booking

It's possible to book directly on the website, or via e-mail or phone. Our opening hours are on monday through sunday, from 11:00 till 22:00. After booking, you will get a confirmation e-mail.

Booking is only possible for the designated time slots, so every one and a half hours from 11:30, with the last one starting at 20:30.

Changing a booking

It's always possible to change a booking, provided the required number of rooms are available. If a change implies that on or more rooms will be cancelled within 2 days of the booked date, cancellation costs will be charged (see Cancelling).

Option

It's NOT possible to take an option on a room. It is possible however, to make a regular booking and cancel it as soon as possible, should it not be needed anymore. At all times, it's the customer's responsibility to inform ExitGame the booking should be cancelled. If it's cancelled within 48 hours before the start of booked time, cancellation costs will be charged (see Cancelling).

Payment

Payment as a rule will be made afterwards. It's possible to pay cash, with debit (PIN) or with credit card. Companies are allowed to pay their invoice afterwards.

For private bookings, the mentioned rates are inclusive of VAT. For corporate bookings these rates are exclusive of VAT. The latter is not explicitly mentioned everywhere on the website, as business to business prices are assumed to always be VAT-exclusive.

Children and young people

Children of any age are welcome, when under guidance of adults. For groups of young people only, a minimum age of 16 is required.

Pets

Pets are not allowed.

Discounts

Discounts will be given to scolars and students, in certain periods, in campaigns, etcetera. Obtained discount codes have to be entered when booking on the website. Discount on discount is not possible. When multiple discounts apply, only the highest one will be used. Student discount is meant for students who pay for themselves. Companies with students cannot claim student discount.

Damage

Deliberate damage to items in our rooms can be charged. After the introduction all rules of conduct are presumed to be clear to all players. Violation of these rules is at a player's own risk.

Cancelling

Booked rooms have to be cancelled at all times, if (part of) the group decides not to play. Cancelling is free of charge up until 2 days (48 hours) before the booked time slot. After that, half of the booked amount is charged. In case of a no show, or cancelling within 2 hours before the start of the game, the full booked amount will be charged.

Cancellation costs may be cancelled in special cases, such as sudden death of players or family members. This is for ExitGame to decide.